Privacy Policy

About This Policy

Renovate Home Designs ("Renovate Home Designs", "we", "us" or "our") is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect information when you visit renovatehomedesigns.com (the "Website"), contact us, subscribe to our newsletter or engage us for home design and renovation services.

Please read this policy carefully. By using the Website or providing personal information to us, you agree to the collection and use of information as described here.

What Information We Collect

We collect information you provide directly, such as:

• Contact details: your name, email address and phone number.
• Project information: the services you're interested in, information about your home, your goals and timing preferences, and photos you choose to share.
• Newsletter details: your name, email address and topic preferences.
• Correspondence: messages, emails and notes from calls with our team.
• Feedback: reviews, survey responses and comments, including optional feedback when you unsubscribe.

Please avoid sending sensitive information, such as financial account numbers, payment card details or government identification numbers, through the Website or by email.

Information Collected Automatically

As you use the Website, we and our service providers may automatically collect:

• Technical details such as your browser, device type, operating system and language settings.
• Your IP address and approximate location.
• Usage information such as the pages you view, the time you spend on them, the links you click and how you arrived at the Website.
• Information gathered through cookies, web beacons and similar technologies.

How We Use Your Information

We use personal information to:

• Respond to inquiries and schedule consultations and site visits.
• Prepare design concepts, proposals and estimates.
• Plan, perform and support the services you request, including warranty follow-up.
• Send newsletters and updates when you have opted in.
• Personalize and improve the Website, our content and our services.
• Monitor and protect the Website against fraud, spam and security threats.
• Comply with applicable laws and enforce our Terms & Conditions.

Cookies and Analytics

Cookies help the Website function, remember your preferences and show us how visitors use our pages. We may use essential, preference and analytics cookies. The Website also loads resources such as fonts, design frameworks and embedded maps from third-party providers, which may collect technical information under their own privacy policies.

You can manage cookies through your browser settings, including blocking or deleting them. Some features may not work properly if cookies are disabled.

How Information Is Shared

We do not sell or rent your personal information. We may share it with:

• Service providers that host the Website, deliver email and newsletters, provide scheduling, analytics or customer support tools, and who may only use the information to provide services to us.
• Project partners and subcontractors who help carry out your renovation, limited to what they need to complete the work.
• Financing and warranty companies, only at your request.
• Authorities or other parties when required by law or to protect the rights, property and safety of our business, customers or others.
• A successor business if we are involved in a merger, acquisition or sale of assets.

Newsletter Communications

When you subscribe, we'll send design inspiration, home care tips, blog updates and news about our services. You can stop receiving newsletters at any time through our unsubscribe page or the unsubscribe link in each email. Unsubscribing does not stop transactional messages related to your inquiries or projects.

California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use and disclose; the right to request deletion of your personal information; the right to correct inaccurate information; and the right to opt out of the sale or sharing of personal information. As noted above, we do not sell personal information. You also have the right not to receive discriminatory treatment for exercising these rights.

To submit a request, contact us using the details below. We will verify your request before responding, and you may use an authorized agent to make a request on your behalf.

Your Other Choices

Regardless of where you live, you may contact us to:

• Access or update the personal information we hold about you.
• Ask us to delete information we no longer need.
• Unsubscribe from marketing communications.
• Ask questions about how your information is handled.

Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including providing services, maintaining project and warranty records, and meeting legal, tax and accounting obligations. When information is no longer required, we delete it or render it anonymous.

Security

We take reasonable administrative, technical and physical steps to protect personal information from unauthorized access, use, loss or alteration. Access is limited to people and partners who need it. While we work hard to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Links

Our Website may link to external sites, including social media platforms and map services. We are not responsible for their content or privacy practices, and we encourage you to read their policies before providing information.

Children's Information

The Website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will delete it.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of the Website after any change means you accept the updated policy.

Contact Information

Questions or requests about this Privacy Policy can be sent to: